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Privacy and Cookie Policy

We are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to within it) sets out the basis on which any personal information we collect from you, or that you provide to us, via our website, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

Information we may collect from you

We may collect and process the following information about you:

  • information that you provide when contacting us through our website. We may also ask you for information when you report a problem with our website;
  • information that you provide when you register and submit ratings and reviews on our website of your experiences;
  • if you contact us by phone, email, social media or otherwise, we may keep a record of that correspondence; and
  • details of your visits to our websites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

The information you give us may include your name, email address, details of your device, particulars of your social media account and your experiences of different facilities and services where you consider that improvements are required to facilitate hearing, communication and participation in conversation.

IP addresses

We may collect information about your computer, including, where available, your IP address, operating system, browser type and version, time zone setting and browser plug-in types and versions for system administration and to collate aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


Our websites use cookies to distinguish you from other users of our websites. A cookie file (a small file of letters and numbers that we store on your computer or other access device) will be placed on your computer or other access device each time you visit our website.

We also use analytical cookie files. These allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

If you wish to delete any cookie files, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
You may refuse to accept cookie files by setting it up in your browser settings.

Uses made of the information
We use information held about you for our legitimate interests in the following ways:

  • to improve our website and to ensure that content from our website are presented in the most effective manner for you and for your computer or other access device;
  • to share your experiences of different facilities and services where you consider that improvements are required to facilitate hearing, communication and participation in conversation;
  • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to allow us to consider your comments, queries and suggestions and respond, if necessary; or
  • as part of our efforts to keep our website safe and secure.

You have the right to object to us using your personal information for such purposes by contacting us. If we agree and comply with your objection, this may affect our ability to consider your comments, queries and suggestions in order to respond to you and improve our website / services.

Disclosure of your information

We may share your personal information with analytics and search engine providers that assist us in the improvement and optimisation of our websites.

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case, we may disclose your personal information to the prospective seller or buyer of such business or assets;
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or in order to enforce or apply our terms of use and other agreements; or
  • to protect the rights, property, or safety of Woolgar Hunter, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal information

All information you provide to us is stored on our secure servers based in the UK.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take all reasonable endeavours to protect your personal information, we cannot guarantee the security of your personal information transmitted to our websites; any transmission is at your own risk. Once we have received your information, please be assured that we will use strict procedures and security features to try to prevent unauthorised access to, destruction of or damage to such personal information.

Transferring your personal data out of the UK

As a part of our use of your information (see uses made of information), it may be necessary for us to share your personal information outside the UK (for example, with any clients, suppliers or service providers located outside the UK). Under data protection legislation, we can only transfer your personal information to a country or international organisation outside the UK where:

  • the UK government has decided the particular country or international organisation ensures an adequate level of protection of personal data (known as an ‘adequacy decision’);
  • there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for data subjects; or
  • a specific exception applies under data protection law.

These are explained in greater detail below.

Adequacy decision

We may transfer your personal information to certain countries, on the basis of an adequacy decision. These include: all European Union countries, plus Iceland, Liechtenstein and Norway (collectively known as the ‘EEA’); Gibraltar; and Andorra, Argentina, Canada, Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland and Uruguay.

The list of countries that benefit from adequacy decisions will change from time to time. We will always seek to rely on an adequacy decision, where one exists. Other countries or international organisations we are likely to transfer personal information do not have the benefit of an adequacy decision. This does not necessarily mean they provide poor protection for personal data, but we must look at alternative grounds for transferring the personal information, such as ensuring appropriate safeguards are in place or relying on an exception, as explained below.

Transfers with appropriate safeguards

Where there is no adequacy decision, we may transfer your personal information to another country or international organisation if we are satisfied the transfer complies with data protection law, appropriate safeguards are in place, and enforceable rights and effective legal remedies are available for data subjects. The safeguards will usually include using legally-approved standard data protection contract clauses. To obtain a copy of the standard data protection contract clauses and further information about relevant safeguards please contact us (see ‘your rights’ below).

Transfers under an exception

In the absence of an adequacy decision or appropriate safeguards, we may transfer personal information to a third country or international organisation where an exception applies under relevant data protection legislation, e.g.:

  • you have explicitly consented to the proposed transfer after having been informed of the possible risks;
  • the transfer is necessary for the performance of a contract between us or to take pre-contract measures at your request;
  • the transfer is necessary for a contract in your interests, between us and another person; or
  • the transfer is necessary to establish, exercise or defend legal claims.

We may also transfer information for the purpose of our compelling legitimate interests, so long as those interests are not overridden by your interests, rights and freedoms. Specific conditions apply to such transfers and we will provide relevant information if and when we seek to transfer your personal information on this ground.

How long we keep your personal information

We will only keep your personal information for as long as necessary and will use the following criteria to determine how long we keep your personal information:

  • how long the information is needed for the purposes set out in this policy;
  • where we have legal obligations to keep the information; and
  • in the event we need the information to establish, exercise or defend any legal claims.

Your rights

You can exercise any of the following rights by contacting us

Your rights in relation to your personal information are:

  • you have a right to request access to the personal information that we hold about you by making a “subject access request”;
  • if you believe that any of your personal information is inaccurate or incomplete, you have a right to request that we correct or complete your personal information;
  • you have a right to object to or request that we restrict the processing of your personal information for specific purposes; and
  • if you wish us to delete your personal information, you may request that we do so.

Any requests received will be considered under the Data Protection Legislation (as that term is defined in section 3(9) of the Data Protection Act 2018). If you remain dissatisfied, you have a right to raise a complaint with the Information Commissioner’s Office at

Third party personal information

Where you submit personal information regarding another person (for example, where you book courses on behalf of, or as a gift for, another person), you confirm that they have consented to you acting for them and to the processing of their personal information, and that you have informed them of our identity and the content of this privacy and cookie policy, including the purposes for which such personal information will be used by us.

This privacy and cookie policy will apply to any such third party personal information in the same manner that they apply to your own personal information.

Changes to our privacy and cookie policy

Any changes we may make to our privacy and cookie policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy and cookie policy.