We are committed to protecting and respecting your privacy.
Information we may collect from you
We may collect and process the following information about you:
- information that you provide when contacting us through our website. We may also ask you for information when you report a problem with our website;
- information that you provide when you register and submit ratings and reviews on our website of your experiences;
- if you contact us by phone, email, social media or otherwise, we may keep a record of that correspondence; and
- details of your visits to our websites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
The information you give us may include your name, email address, details of your device, particulars of your social media account and your experiences of different facilities and services where you consider that improvements are required to facilitate hearing, communication and participation in conversation.
We may collect information about your computer, including, where available, your IP address, operating system, browser type and version, time zone setting and browser plug-in types and versions for system administration and to collate aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
We also use analytical cookie files. These allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
If you wish to delete any cookie files, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
You may refuse to accept cookie files by setting it up in your browser settings.
Uses made of the information
We use information held about you for our legitimate interests in the following ways:
- to improve our website and to ensure that content from our website are presented in the most effective manner for you and for your computer or other access device;
- to share your experiences of different facilities and services where you consider that improvements are required to facilitate hearing, communication and participation in conversation;
- to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to allow us to consider your comments, queries and suggestions and respond, if necessary; or
- as part of our efforts to keep our website safe and secure.
You have the right to object to us using your personal information for such purposes by contacting us. If we agree and comply with your objection, this may affect our ability to consider your comments, queries and suggestions in order to respond to you and improve our website / services.
Disclosure of your information
We may share your personal information with analytics and search engine providers that assist us in the improvement and optimisation of our websites.
We may disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case, we may disclose your personal information to the prospective seller or buyer of such business or assets;
- to protect the rights, property, or safety of Woolgar Hunter, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal information
All information you provide to us is stored on our secure servers based in the UK.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take all reasonable endeavours to protect your personal information, we cannot guarantee the security of your personal information transmitted to our websites; any transmission is at your own risk. Once we have received your information, please be assured that we will use strict procedures and security features to try to prevent unauthorised access to, destruction of or damage to such personal information.
Transferring your personal data out of the UK
As a part of our use of your information (see uses made of information), it may be necessary for us to share your personal information outside the UK (for example, with any clients, suppliers or service providers located outside the UK). Under data protection legislation, we can only transfer your personal information to a country or international organisation outside the UK where:
- the UK government has decided the particular country or international organisation ensures an adequate level of protection of personal data (known as an ‘adequacy decision’);
- there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for data subjects; or
- a specific exception applies under data protection law.
These are explained in greater detail below.
We may transfer your personal information to certain countries, on the basis of an adequacy decision. These include: all European Union countries, plus Iceland, Liechtenstein and Norway (collectively known as the ‘EEA’); Gibraltar; and Andorra, Argentina, Canada, Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland and Uruguay.
The list of countries that benefit from adequacy decisions will change from time to time. We will always seek to rely on an adequacy decision, where one exists. Other countries or international organisations we are likely to transfer personal information do not have the benefit of an adequacy decision. This does not necessarily mean they provide poor protection for personal data, but we must look at alternative grounds for transferring the personal information, such as ensuring appropriate safeguards are in place or relying on an exception, as explained below.
Transfers with appropriate safeguards
Where there is no adequacy decision, we may transfer your personal information to another country or international organisation if we are satisfied the transfer complies with data protection law, appropriate safeguards are in place, and enforceable rights and effective legal remedies are available for data subjects. The safeguards will usually include using legally-approved standard data protection contract clauses. To obtain a copy of the standard data protection contract clauses and further information about relevant safeguards please contact us (see ‘your rights’ below).
Transfers under an exception
In the absence of an adequacy decision or appropriate safeguards, we may transfer personal information to a third country or international organisation where an exception applies under relevant data protection legislation, e.g.:
- you have explicitly consented to the proposed transfer after having been informed of the possible risks;
- the transfer is necessary for the performance of a contract between us or to take pre-contract measures at your request;
- the transfer is necessary for a contract in your interests, between us and another person; or
- the transfer is necessary to establish, exercise or defend legal claims.
We may also transfer information for the purpose of our compelling legitimate interests, so long as those interests are not overridden by your interests, rights and freedoms. Specific conditions apply to such transfers and we will provide relevant information if and when we seek to transfer your personal information on this ground.
How long we keep your personal information
We will only keep your personal information for as long as necessary and will use the following criteria to determine how long we keep your personal information:
- how long the information is needed for the purposes set out in this policy;
- where we have legal obligations to keep the information; and
- in the event we need the information to establish, exercise or defend any legal claims.
You can exercise any of the following rights by contacting us
Your rights in relation to your personal information are:
- you have a right to request access to the personal information that we hold about you by making a “subject access request”;
- if you believe that any of your personal information is inaccurate or incomplete, you have a right to request that we correct or complete your personal information;
- you have a right to object to or request that we restrict the processing of your personal information for specific purposes; and
- if you wish us to delete your personal information, you may request that we do so.
Any requests received will be considered under the Data Protection Legislation (as that term is defined in section 3(9) of the Data Protection Act 2018). If you remain dissatisfied, you have a right to raise a complaint with the Information Commissioner’s Office at www.ico.org.uk.
Third party personal information